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Empathy is not endorsement - Dylan Marron

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Digital creator Dylan Marron has racked up millions of views for projects like "Sitting in Bathrooms With Trans People" -- but he's found that the flip side of success online is internet hate. Over time, he's developed an unexpected coping mechanism: calling the people who leave him insensitive comments and asking a simple question: "Why did you write that?"

What techniques did Dylan use to combat the online hate he received? Which method worked for him?

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