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Why do airlines sell too many tickets? - Nina Klietsch

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Have you ever sat in a doctor’s office for hours, despite having an appointment? Has a hotel turned down your reservation because it’s full? Have you been bumped off a flight that you paid for? These are all symptoms of overbooking, a practice where businesses sell or book more than their capacity. So why do they do it? Nina Klietsch explains the math behind this frustrating practice.

Overbooking is:

About TED-Ed Animations

TED-Ed Animations feature the words and ideas of educators brought to life by professional animators. Are you an educator or animator interested in creating a TED-Ed Animation? Nominate yourself here »

Meet The Creators

  • Educator Nina Klietsch
  • Director Anton Trofimov
  • Script Editor Eleanor Nelsen
  • Narrator Julianna Zarzycki

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