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How to use experts—and when not to - Noreena Hertz

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We make important decisions every day -- and we often rely on experts to help us decide. But, says economist Noreena Hertz, relying too much on experts can be limiting and even dangerous. She calls for us to start democratizing expertise -- to listen not only to "surgeons and CEOs, but also to shop staff."

Hertz believes it’s critical to create a space for what she calls “managed dissent.” What does she mean? Have you been part of groups or initiatives where “managed dissent” was encouraged? If so, what was it like? If not, what group or institution would you like to see transformed in this way, and why?

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